80064-11419

Disclaimer

Help Mitra India LLP

Important Notice

Please read this Disclaimer carefully before using the Help Mitra India LLP website, membership services or community-support platform. Help Mitra India LLP is a membership and community-support platform. It is not an insurance company and does not issue or sell insurance policies.

1. Nature of Our Services

Help Mitra India LLP provides a membership-based digital platform and community-support framework. The platform may provide membership administration, digital facilities, health-awareness information, community participation, assistance-request processing and related support services.

The services available on the website may change from time to time depending on operational requirements, applicable policies and applicable law.

2. We Are Not an Insurance Company

HELP MITRA INDIA LLP IS NOT AN INSURANCE COMPANY.

Membership in Help Mitra India LLP should not be represented as health insurance, life insurance, accident insurance or any other insurance contract.

Help Mitra India LLP does not issue insurance policies, underwrite insurance risks or guarantee payment of a fixed claim amount.

3. Membership & Platform Fees

The joining fees and monthly fees displayed on the website are membership/platform service fees. They are charged for access to and maintenance of the Help Mitra India LLP community-support platform, membership administration, digital facilities and related services.

  • Accidental Support Membership: ₹100 joining + ₹20/month
  • Health Support Membership: ₹300 joining + ₹49/month
  • Family Care Membership: ₹500 joining + ₹99/month
These amounts are not insurance premiums and payment of these fees does not create a guaranteed entitlement to any fixed financial or medical benefit.

4. Community Assistance

Where applicable, Help Mitra India LLP may facilitate a community support mechanism through which eligible members may be considered for assistance when a genuine need arises.

Any assistance is subject to the applicable membership and assistance rules, verification, eligibility, available community resources and applicable law.

5. No Guaranteed Financial Assistance

Help Mitra India LLP does not guarantee that every member will receive financial assistance in the event of an accident, illness, hospitalisation, disability, death, medical expense or any other difficulty.

Help Mitra India LLP also does not guarantee a particular amount, percentage of a hospital bill, reimbursement amount or payment timeline unless expressly provided under a separate lawful written arrangement.

6. Health Information Disclaimer

Health information provided through the website or membership process is used only for the relevant membership, verification or assistance process where applicable.

Help Mitra India LLP does not provide medical diagnosis, medical treatment, medical prescriptions or emergency medical services.

Members should consult a qualified doctor or appropriate healthcare professional for medical advice.

7. Medical Emergency

Emergency:

In case of a medical emergency, serious accident or life-threatening situation, immediately contact the appropriate emergency service, hospital or qualified medical professional.

Help Mitra India LLP should not be treated as a replacement for an emergency service, doctor, hospital, health professional or insurer.

8. Information on the Website

The information published on the website is provided for general information and community-service purposes.

Although reasonable efforts may be made to keep information accurate and updated, Help Mitra India LLP does not warrant that every item of information will always be complete, current, error-free or suitable for every individual situation.

9. Third-Party Services

The website may contain links to or use services provided by third parties, including payment providers, communication platforms, technology providers and external websites.

Help Mitra India LLP does not control independent third-party services and cannot guarantee their availability, accuracy, security or performance.

Users should review the applicable terms and privacy policies of third-party providers before using their services.

10. Payments & UTR

Where online payment is available, a member may be asked to provide a transaction reference or UTR for payment verification.

A UTR number alone does not guarantee that a payment has been received. Transactions may be verified before membership activation or payment confirmation.

Security Warning: Never share UPI PIN, ATM PIN, password, OTP or banking credentials with any representative.

11. Cash Payments & Representatives

Where cash payment is permitted, members should pay only to an authorised Help Mitra India LLP representative and obtain a valid receipt.

Members should verify the representative's name and Referral ID where applicable.

Help Mitra India LLP is not responsible for unauthorised payments made to persons falsely claiming to represent the organisation where the organisation has not authorised such person, subject to applicable law.

12. Referral ID Disclaimer

A Referral ID is primarily used for identifying the referring member and managing membership records.

A Referral ID does not by itself guarantee commission, income, financial return, assistance, membership approval or any other benefit.

Members and representatives must not make false, misleading or unauthorised promises regarding Help Mitra India LLP services.

13. User Responsibility

Users are responsible for providing accurate and complete information during registration, payment, membership and assistance processes.

Users should ensure that documents uploaded to the platform belong to them or that they have lawful authority to submit them.

14. Fraudulent or Misleading Information

Help Mitra India LLP may reject, suspend or investigate an application, membership or assistance request where there is reasonable evidence of:

  • False or misleading information.
  • Fake or manipulated documents.
  • Fraudulent medical or payment information.
  • Identity misuse.
  • Payment manipulation.
  • Misrepresentation of Help Mitra India LLP services.

Appropriate action may be taken in accordance with applicable law.

15. Website Availability

Reasonable efforts may be made to keep the website available, but continuous or uninterrupted availability cannot be guaranteed.

Temporary unavailability may occur due to maintenance, hosting issues, technical failures, security incidents, updates or circumstances beyond reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Help Mitra India LLP shall not be responsible for indirect, incidental, consequential or unforeseen losses arising from use of the website, delays, interruptions, third-party services or events beyond reasonable control.

Nothing in this Disclaimer is intended to exclude or restrict any liability or statutory right that cannot lawfully be excluded or restricted.

17. Privacy

Personal information submitted through the website may be processed for membership administration, identity verification, communication, payment reconciliation, assistance processing, security, record keeping and other lawful purposes.

For more information, please read our Privacy Policy.

18. Refunds

Refunds, where applicable, are governed by the Refund Policy.

Payment of membership/platform fees does not automatically create a right to a refund merely because a member did not request or receive community assistance.

19. Assistance Eligibility

Eligibility for any community-support request is governed by the Eligibility & Assistance Policy and any applicable membership programme rules.

Approval of membership does not automatically mean that every future assistance request will be approved.

20. No Professional Advice

Information provided through Help Mitra India LLP's website should not be treated as legal, financial, medical, investment, tax or other professional advice.

Where professional advice is required, users should consult an appropriately qualified professional.

21. Changes to This Disclaimer

Help Mitra India LLP may update this Disclaimer from time to time to reflect changes in services, technology, policies or applicable legal requirements.

The updated version will be published on this page.

22. Governing Law

This Disclaimer shall be interpreted subject to the laws applicable in India and the other applicable terms and policies of Help Mitra India LLP, subject always to mandatory rights and remedies available under applicable law.

23. Contact Us

Help Mitra India LLP
Website: www.helpmitraindia.com
Mobile: 80064-11419
Contact Us

24. Acceptance

By using the Help Mitra India LLP website, submitting a membership application, making a payment or participating in the community, the user acknowledges that they have read and understood this Disclaimer and the applicable Terms & Conditions, Privacy Policy, Refund Policy and Eligibility & Assistance Policy.