Help Mitra India LLP
The fees paid to Help Mitra India LLP are membership and platform service fees for access to and maintenance of the Help Mitra India community-support platform, digital facilities, administration and related membership services. These fees are not insurance premiums and Help Mitra India LLP is not an insurance company.
This Refund Policy explains the circumstances in which a member may request a refund of joining fees, monthly membership/platform fees or other payments made to Help Mitra India LLP.
Refund eligibility depends on the nature of the payment, whether the service has already been activated or used, the reason for the request, payment verification and the applicable terms in force at the time of payment.
| Plan | Joining Fee | Monthly Contribution |
|---|---|---|
| Accidental Support Membership | ₹100 | ₹20 / month |
| Health Support Membership | ₹300 | ₹49 / month |
| Family Care Membership | ₹500 | ₹99 / month |
The above amounts are membership/platform service fees and are not insurance premiums.
A joining fee may be considered for refund where:
Where a membership has already been activated or substantial membership/platform services have already been provided, the joining fee may be non-refundable, subject to applicable law.
Monthly membership/platform fees relate to maintaining access to the membership platform and related services for the applicable period.
A monthly fee for a period that has already commenced or for which membership services have already been provided may generally be non-refundable.
If a duplicate monthly payment or an incorrectly charged payment is verified, Help Mitra India LLP may process an appropriate refund or adjustment.
If you have accidentally paid the same fee more than once, you should contact Help Mitra India LLP as soon as possible.
After verifying the duplicate transaction, the excess amount may be refunded or adjusted against an eligible future membership/platform fee, subject to the applicable payment method and law.
If money has been debited from your bank account or UPI account but the membership payment is shown as failed, pending or not received, please provide the transaction reference/UTR.
Help Mitra India LLP may verify the transaction before confirming the payment status or initiating any eligible reversal/refund.
Payment of a membership or platform fee does not create a guaranteed right to a particular amount of community assistance.
A member cannot claim a refund of membership/platform fees solely because the member did not request assistance, did not qualify for assistance, or did not receive a particular amount of assistance.
If an application contains false, misleading, fraudulent or materially incorrect information, refund eligibility may be affected.
Where fraud, document manipulation, payment manipulation or other unlawful activity is suspected, Help Mitra India LLP may hold the request for verification and may take appropriate action under applicable law.
Where cash payment is permitted, payment should be made only to an authorised Help Mitra India representative and a valid receipt should be obtained.
For a cash refund request, the original receipt and payment details may be required for verification.
To request a refund, contact Help Mitra India LLP with the following information:
Requests can be submitted through our Contact Us page.
Every refund request may be reviewed before approval. The organisation may verify:
Once a refund is approved, the refund will normally be processed through the original payment method where technically and legally possible.
The time taken for the amount to appear in the member's bank account, UPI account or card may depend on the payment provider, bank or other financial institution.
Help Mitra India LLP cannot guarantee the processing time controlled by an independent bank or payment provider.
Where permitted by applicable law and the relevant payment arrangement, actual third-party transaction charges, payment processing costs or other non-recoverable charges may be deducted from an eligible refund if such deduction was clearly applicable to the transaction.
No unlawful or undisclosed deduction will be made.
If a technical error causes an amount to be charged incorrectly or multiple times, Help Mitra India LLP will review the transaction and, where the error is confirmed, take appropriate corrective action.
A member may request cancellation of membership through the prescribed process. Cancellation does not automatically mean that previously paid joining or monthly platform fees are refundable. Any eligible refund will be determined according to this Refund Policy, the applicable membership terms and applicable law.
Community assistance, where applicable, is a separate process from refunds.
The outcome of an assistance request does not by itself determine whether a membership/platform fee is refundable.
Subject to applicable law, a refund may generally not be available where:
Help Mitra India LLP may update this Refund Policy from time to time to reflect changes in membership plans, services, payment methods, business processes or applicable legal requirements.
The version published on this website will apply according to its effective/updated date, subject to applicable law.
Help Mitra India LLP is a membership and community-support platform. It is not an insurance company and does not issue or sell insurance policies.
Membership/platform fees are charged for access to and maintenance of the platform, membership administration, digital facilities and related services.
Nothing in this Refund Policy is intended to exclude or restrict any statutory right or liability that cannot lawfully be excluded or restricted.
Help Mitra India LLP
Website:
www.helpmitraindia.com
Mobile:
80064-11419
Contact Us
