Help Mitra India LLP
Help Mitra India LLP provides a membership-based community-support platform. Membership fees are charged for platform access, membership administration, digital facilities and related services. Membership is not an insurance policy and Help Mitra India LLP is not an insurance company.
This Membership Policy explains the membership structure, joining process, fees, member responsibilities, account status, plan changes, membership cancellation and other general rules applicable to members of Help Mitra India LLP.
This policy should be read together with the Terms & Conditions, Privacy Policy, Refund Policy, Eligibility & Assistance Policy and Disclaimer.
Membership provides access to the Help Mitra India LLP digital community and applicable membership/platform services.
Depending on the selected plan, members may be able to participate in community-support initiatives and submit eligible assistance requests. Any assistance is subject to the applicable eligibility rules, verification and available community resources.
Membership does not constitute health insurance, life insurance, accident insurance or any other insurance contract. Help Mitra India LLP does not issue insurance policies or guarantee a fixed claim, hospital payment or reimbursement amount.
Joining Fee: ₹100
Monthly Platform Fee: ₹20
Designed for members participating in the community-support platform with accidental-support related eligibility, subject to applicable rules.
Joining Fee: ₹300
Monthly Platform Fee: ₹49
Designed for members participating in the community-support platform with health/hospitalisation related eligibility, subject to applicable rules.
Joining Fee: ₹500
Monthly Platform Fee: ₹99
Designed for members participating in applicable family-care community support programmes, subject to applicable rules.
Membership may be available to persons who satisfy the registration, identity, age and other requirements applicable to the selected membership programme.
Help Mitra India LLP may request information or documents reasonably necessary to verify an applicant before approving membership.
Submission of a membership form does not automatically mean that the application has been approved.
During registration, an applicant may be required to provide:
Members are responsible for ensuring that all information submitted to Help Mitra India LLP is accurate, complete and current.
A member should promptly inform the organisation if important membership information changes.
False information, forged documents, identity misuse or deliberate concealment of material information may result in rejection, suspension or termination of membership.
Where identity verification is required, a member may be asked to submit an identity document such as Aadhaar in accordance with the applicable registration process.
Where the membership form asks for health information, the member should provide truthful and complete information to the best of their knowledge.
Health information may be used for applicable membership and assistance administration and verification. It does not constitute medical diagnosis, treatment or insurance underwriting.
An application may be:
Help Mitra India LLP may communicate application status through the registered mobile number, WhatsApp, email or other available channels.
Membership may become active after the application has been approved and the applicable joining/platform fee has been successfully verified, unless a different process is expressly communicated.
Payment alone does not guarantee membership approval.
The monthly fee is charged for the applicable membership/platform services and maintenance of the member's participation in the Help Mitra India LLP platform.
A monthly fee may be due according to the selected plan and applicable payment schedule.
Refund eligibility is governed by the Refund Policy.
Where available, members may pay through supported online payment methods such as UPI or through an authorised representative where cash payment is permitted.
Members should retain payment receipts and transaction/UTR details.
A Referral ID may be used to identify the member through whom a new applicant joined the community.
A Referral ID does not automatically guarantee commission, income, financial return, membership approval or assistance.
Members must not make false or misleading claims while referring another person.
Depending on the selected plan and applicable programme, membership may provide access to:
The exact availability of a service may depend on the applicable plan, operational availability and applicable policy.
Active members may submit a request for community assistance where the selected programme permits it.
Assistance is not automatic and may depend on:
Membership fees do not guarantee payment of a fixed amount, percentage of hospital expenses, medical reimbursement, accident compensation, life benefit or any other predetermined financial assistance.
A membership may have one of the following statuses:
| Status | Meaning |
|---|---|
| Pending | Application has been submitted and is awaiting review or verification. |
| Approved / Active | Membership has been approved and is active subject to applicable terms. |
| On Hold | Additional information, document or verification may be required. |
| Suspended | Membership access has temporarily been restricted for a valid reason. |
| Rejected | Application did not satisfy applicable eligibility or verification requirements. |
| Terminated | Membership has been ended in accordance with applicable policy and law. |
A member may request a change of membership plan where the facility is available.
A plan change may require payment of the applicable difference in joining/platform fees or other applicable charges, and may be subject to approval and operational rules.
A plan change does not automatically create a right to refund previous fees.
A member may request cancellation of their membership through the prescribed process.
Cancellation does not automatically mean that previously paid joining or monthly platform fees will be refunded.
Any eligible refund will be considered according to the Refund Policy and applicable law.
Help Mitra India LLP may suspend or terminate membership where reasonably necessary because of:
Every member should:
Authorised representatives must provide accurate information about membership and must not present the platform as an insurance product.
Representatives must not guarantee assistance, guarantee income, collect unauthorised fees or request confidential banking credentials.
Membership information may be processed for registration, verification, communication, payment reconciliation, assistance administration, security, record keeping and other lawful purposes.
For details, please read our Privacy Policy.
Members may receive membership-related communication through WhatsApp, SMS, email, phone or other available channels regarding:
Members can contact Help Mitra India LLP regarding membership, payments, applications, assistance requests or other service-related concerns.
Please provide the member name, registered mobile number, Member ID, Referral ID where applicable and relevant supporting information to help us review the issue.
This Membership Policy forms part of the Help Mitra India LLP website policy framework and should be read together with:
Help Mitra India LLP may update this Membership Policy from time to time to reflect changes in membership plans, services, procedures, technology or applicable legal requirements.
The latest version will be published on this website.
Help Mitra India LLP
Website:
www.helpmitraindia.com
Mobile:
80064-11419
Contact Us
By submitting a membership application, making the applicable payment, using the membership platform or continuing an active membership, the member confirms that they have read and understood this Membership Policy and the other applicable policies of Help Mitra India LLP.
