Help Mitra India LLP
Help Mitra India LLP is a membership and community-support organisation. Help Mitra India LLP is not an insurance company, does not issue insurance policies and does not represent that its membership is an insurance policy. Membership does not automatically create a right to any fixed insurance benefit, guaranteed hospital reimbursement, guaranteed claim amount or guaranteed financial assistance. All assistance, wherever applicable, is subject to the applicable membership terms, eligibility, available community funds, verification and the decision-making process of Help Mitra India LLP.
Help Mitra India LLP provides membership-based community support and assistance services through its members, representatives and digital platforms.
The organisation may facilitate community participation, health-awareness initiatives, assistance requests, digital services, information and other support activities as permitted under applicable law.
Help Mitra India LLP may modify, add or discontinue services, membership plans, procedures or support programmes from time to time.
HELP MITRA INDIA LLP IS NOT AN INSURANCE COMPANY.
No membership offered by Help Mitra India LLP should be understood as a life insurance policy, health insurance policy, accident insurance policy or any other insurance contract.
Help Mitra India LLP does not promise or guarantee payment of a fixed sum merely because a member experiences an accident, illness, hospitalisation, disability, death or any other event.
Insurance products are separate financial products issued by registered insurers under applicable insurance laws and regulations. Customers requiring insurance coverage should independently obtain a suitable policy from an appropriately authorised insurer.
The membership plans currently displayed on the website may include the following fee structure:
| Plan | Joining Fee | Monthly Contribution |
|---|---|---|
| Accidental Support Membership | ₹100 | ₹20 / month |
| Health Support Membership | ₹300 | ₹49 / month |
| Family Care Membership | ₹500 | ₹99 / month |
The joining fee and monthly contribution paid by members are platform and membership service fees charged for providing access to and maintaining the Help Mitra India LLP community-support platform, membership services, digital facilities, administration and related support services. These amounts are not insurance premiums, and Help Mitra India LLP does not issue or sell any insurance policy.
The purpose of the membership is to facilitate a community-support mechanism in which eligible members may participate in providing assistance to other members when a genuine need arises.
Any assistance may depend on:
No member should assume that a particular amount of assistance is guaranteed.
Help Mitra India LLP does not guarantee that every member will receive financial assistance whenever the member suffers an illness, accident, hospitalisation, medical expense, disability or other difficulty.
Any assistance decision will be made after verification and in accordance with the applicable assistance policy and available resources.
During registration, a member may be asked to provide information about existing or previous health conditions. The member is responsible for providing complete and accurate information.
The health declaration does not constitute medical advice, diagnosis, treatment or insurance underwriting.
Help Mitra India LLP is not an emergency medical service. In the event of a medical emergency, accident or life-threatening situation, the member should immediately contact the appropriate emergency service, hospital or qualified medical professional.
Help Mitra India LLP does not replace doctors, hospitals, emergency services, health professionals or insurance providers.
Members may receive or share a Referral ID for the purpose of identifying the member through whom a new applicant joined the community.
A Referral ID does not by itself create a guarantee of commission, income, financial return, assistance or any other benefit unless such benefit is expressly provided under a separate written policy.
Members must not make false, misleading or unauthorised promises while promoting Help Mitra India LLP.
Where cash payment is permitted, payment should only be made to an authorised Help Mitra India LLP representative. The member should verify the representative's name and Referral ID and obtain a valid receipt.
Help Mitra India LLP is not responsible for unauthorised payments made to persons falsely claiming to represent the organisation where the organisation has not authorised such person.
Members should not share OTPs, UPI PINs, passwords, ATM PINs or banking credentials with any representative.
Where payment is made through UPI or another supported payment method, the member may be required to submit the transaction reference/UTR number.
Submission of a UTR number alone does not constitute proof that payment has been successfully received. Help Mitra India LLP may verify the transaction before confirming the payment.
Submission of an application does not automatically mean that membership has been approved. Applications may be reviewed for completeness, eligibility, verification and compliance with applicable policies.
Help Mitra India LLP may approve, hold, reject or request additional information for an application where reasonably necessary.
Members are responsible for ensuring that all information submitted through the website is true, accurate and complete.
Providing false documents, false medical information, false identity information, incorrect payment information or misleading information may result in rejection, suspension or termination of membership and may be dealt with in accordance with applicable law.
Where Aadhaar or another identity document is requested, it is used for identity verification and membership-related processing.
Members should upload only their own valid documents and should not upload documents belonging to another person without lawful authority.
Personal information submitted by members may be processed for membership registration, identity verification, communication, payment reconciliation, assistance processing, customer support, record keeping, fraud prevention and other legitimate business purposes.
Help Mitra India LLP will take reasonable measures to protect personal information from unauthorised access, misuse or disclosure, subject to applicable law.
By registering, the member may receive communications relating to membership, application status, payments, assistance requests, important notices and service updates through SMS, WhatsApp, email or other available communication channels.
Help Mitra India LLP may suspend or terminate a membership where there is reasonable evidence of:
Joining fees and monthly contributions are subject to the organisation's applicable Refund Policy.
No refund should be assumed merely because a member has not requested or received assistance. Where a specific refund is permitted, the member must follow the prescribed refund procedure.
To the extent permitted by applicable law, Help Mitra India LLP shall not be responsible for indirect, incidental, consequential or unforeseen losses arising from a member's use of the website, membership services, delay, interruption, third-party services or events beyond the organisation's reasonable control.
Nothing in these Terms is intended to exclude or restrict any liability or statutory right that cannot lawfully be excluded or restricted.
The website may contain links to or use services provided by third parties, including payment providers, communication services, hosting providers or other technology providers.
Such third-party services may have their own terms and privacy policies. Help Mitra India LLP is not responsible for matters that are solely within the control of an independent third-party service provider.
Help Mitra India LLP will make reasonable efforts to keep the website available, but continuous or uninterrupted availability cannot be guaranteed.
The website may temporarily become unavailable due to maintenance, technical problems, hosting issues, security incidents or other circumstances beyond reasonable control.
Members must not:
Help Mitra India LLP may update these Terms & Conditions from time to time to reflect changes in services, policies, technology or applicable legal requirements. The updated version will be published on the website.
These Terms shall be governed by the laws applicable in India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office/place of business of Help Mitra India LLP.
By submitting the membership application, making a payment, continuing to use the website or participating in the Help Mitra India LLP community, the member confirms that they have read, understood and agreed to these Terms & Conditions.
Help Mitra India LLP
Website:
www.helpmitraindia.com
Mobile: 8006411419
