Help Mitra India LLP
Help Mitra India LLP respects the privacy of its members, applicants, website visitors and representatives. This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when it may be shared and the choices available to you.
This Privacy Policy applies to personal information collected through the Help Mitra India LLP website, membership/application forms, member portal, communication channels and related digital services.
By using our website or submitting information to Help Mitra India LLP, you acknowledge that you have read this Privacy Policy and understand how your information may be processed for the purposes described below, subject to applicable law.
Depending on the service you use, we may collect:
| Category | Examples | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, gender and identity details | Membership registration and verification |
| Contact Information | Mobile number, email address, address | Communication and member services |
| Membership Information | Member ID, Referral ID, selected plan, application details | Membership administration |
| Payment Information | Payment method, UTR/transaction reference, payment status | Payment reconciliation and records |
| Health Information | Health declarations or information voluntarily submitted for an assistance request | Eligibility/assistance processing where applicable |
| Documents | Aadhaar or other documents where specifically requested | Identity/document verification |
| Technical Information | IP address, browser/device information and website activity | Security, troubleshooting and website operations |
Where an identity document such as Aadhaar is requested, it should be submitted only for the stated membership or verification purpose. Members should upload only their own valid documents.
Some membership or assistance processes may ask members to provide health-related information. Such information should be accurate and provided only when requested for a stated purpose.
Health information may be used for membership administration, verification and assessment of eligibility for applicable community assistance processes. Help Mitra India LLP does not provide medical diagnosis or treatment.
Where consent is required, Help Mitra India LLP will seek consent in an appropriate manner and for specified purposes. You should provide only information that is necessary and accurate for the relevant service.
Where applicable law permits processing without separate consent, information may be processed for the relevant lawful purpose.
If you provide your mobile number or email address, we may use it to send membership-related communications such as application updates, payment information, important notices, support messages and service communications.
Where promotional communications are sent, applicable opt-out or withdrawal mechanisms will be provided where required.
Help Mitra India LLP does not intend to sell personal information to third parties. Information may be shared where reasonably necessary with website hosting, payment, communication, verification, professional/legal/accounting or security service providers, or where required by applicable law or lawful government request.
Third-party service providers may process information according to their own terms and privacy policies and applicable legal obligations.
Where a member requests community assistance, certain information may need to be reviewed by authorised personnel for verification and eligibility assessment. Help Mitra India LLP will seek to limit disclosure to information reasonably required for the relevant purpose, subject to applicable law and the nature of the assistance process.
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no website, database, internet transmission or electronic storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide services, maintain membership and payment records, resolve disputes, prevent fraud, meet legal/accounting requirements and protect our legitimate interests. When information is no longer required for a lawful purpose, it may be deleted, anonymised or securely disposed of, subject to applicable retention requirements.
Subject to applicable law, you may have rights concerning your personal data, including rights relating to access to information about its processing, correction/update of inaccurate information and withdrawal of consent where processing is based on consent.
Requests may be made using the contact details below. We may need to verify your identity before acting on a request.
Where processing is based on consent, you may request withdrawal of that consent. Withdrawal does not affect processing already lawfully carried out before withdrawal and may affect our ability to continue providing a particular service.
The website may use cookies or similar technologies for basic website functionality, security, session management, analytics and improving user experience. You may control cookies through your browser settings.
Our membership services are intended for persons who are legally eligible to enter into the relevant membership arrangement. We do not knowingly collect personal information from children in violation of applicable law.
Our website may contain links to third-party websites, payment services, communication platforms or other external services. Their privacy practices are governed by their own policies.
For membership/platform fee payments, we may record payment status, transaction reference/UTR and related reconciliation information. We do not ask members to provide UPI PINs, ATM PINs, passwords or OTPs to complete a payment through our representatives.
Where the membership system uses Referral IDs, we may store the referring member's Referral ID and related information for membership administration and record keeping. Representative information may also be recorded where a representative assists with an application or permitted cash payment.
Help Mitra India LLP may update this Privacy Policy from time to time to reflect changes in services, technology, internal processes or applicable legal requirements. The updated version will be published on this page with the revised “Last Updated” date.
For questions, requests or concerns regarding personal data or this Privacy Policy:
Help Mitra India LLP
Website: www.helpmitraindia.com
Mobile: 80064-11419
Contact Us
This Privacy Policy explains the intended handling of personal information by Help Mitra India LLP. It is not a substitute for legal advice and does not remove any obligation imposed by applicable law. Where a specific law, regulation, order or contractual requirement provides a higher level of protection or a different requirement, that requirement will apply.
